Division: Sales & Distribution
Location: Al- Khartoum
Job Summary:
• Provide quality customer service, support and solutions to subscribers and prospective clients by following up their complaints and requests effectively and efficiently.
Description:
- New POS data verification and uploading to Traders management system (TMS).
- POS lifecycle management including (boarding , performance tracking , productivity stimulation & termination)
- Modify and update all data requested by sales team (POS, routing, salesmen).
- Handling & follow up on complaints raised by registered POS by receive, filter and transfer caller’s complaints to the concerned person(s)/ department.
- Educate Point of sales regard P&S , incentive scheme offered by MTN Sudan , registration tools & regulatory requirements through the appropriate tools (on ground visit, bulk SMS , phone calls…etc)
- Conducting POSs’ call out surveys identifying certain market behavior & movements, provide recommendations and share results with S&D management.
- Manage mobile money Merchant Account including creation, complaints follow-up , communicate related updates.
- Carryout product testing and simulation on regular basis (i.e testing new activation stability on daily basis)
- Track POS incentive flow, making sure that incentive is received as per the agreed timeline , escalate any deviation to the concerned departments and correct it.
- Conducting on ground visit to audit products availability , registration compliance , stock out &supply frequency
- Provide support to front line agents (training, workshop, coaching etc.) to enhance the work quality.
- Perform Ad-Hoc duties as assigned by management
Job Requirements:
• Bachelor Degree in Business Administration or any related field.
• 1 - 2 years of relevant working experience.
Closing Date: Tuesday, June 20, 2017
