Billing system administration, operation, availability and efficiency; To ensure that MTN has an excellent understanding of customers and potential customers based on accurate and statistically robust data
Manage the implementation of Revenue assurance activities, Bill cycle management, Interconnect, Roaming and SIM Management.
Provide 2nd level support and follow-up with contractors for any System Malfunction or Change Request.
Oversee and streamline billing and collections processes
Month-end closing of the billing group information
Plan and implement quality assurance for all processes
Special program/billing planning and implementation
Personnel development; staff meetings
Staffing discussions and planning/interviews; Team building
Field Operators’ problem escalation and customer service
Assist with the implementation of a new billing system
Monitor activation of new Post-paid Lines.
Manage SIM Processes. .
Define SIM technical specs according to business needs.
Design and Plan all requirements for commercial offers as per business needs.
Ensure the coverage of SIM cards according to the company needs.
Develop Plans to enhance the system performance.
Perform all security checks for the Platform and the Service.
Assist and follow up contractors experts in upgrading the Platform and the service.
Monitor the overall Billing System availability (Provisioning, Mediation, Interconnect, Rating, CRM and Roaming).
Setting Smart KPI’s for the team members in alignment with company performance framework
Help in capacity planning and budget forecast to maintain the company growth and department operation
Ensure after implementation support service within IT SLA enforcing the ITSM standard
Ensure proper execution for core IT processes (Change, Demand and Configuration Management)
Ensure the execution with IT processes with the existing ITSM solution
Participate in new extension design.
Participate in new services and offers implementation.
Administer the user access across all Billing System components
Plan new services according to business needs.
Negotiate and agree with all concerned parties on projects execution to deliver the required results in order to meet the needs of the business.
Motivate, coach and lead teams to ensure that individuals possess the skills and capability required to deliver team objectives.
Develop and implement policies, and functional procedures pertaining, to the security, maintenance and use of the database and management systems.
Perform Ad-Hoc duties as assigned by management.
• Bachelor Degree in Computer Science / Information Technology
• 5 years of relevant working experience
• A strong background in managing Billing Activity in a telecommunications context