Operation: Zain - Sudan
Job Group: Technology
Location: Khartoum - Sudan
Contract Type: Full Time
Closing Date: 02-Nov-2017
What
Contribute in the daily operations, maintenance and support of Enterprise Applications by following up with the Manage Service (MS) Enterprise Applications team to provide the required support to Enterprise Applications users.
How
In this role your major tasks and responsibilities will be:-
- Manage Enterprise Applications Operations through the ITIL processes and follow-up with MS Team
- Monitor the MS teams KPI’s aligned with Zain compliance team and business targets
- Monitor the daily operations, maintenance and support of the Enterprise Applications which is being provided by the MS team
- Coordinate with other units (applications users & planning teams) for gathering the requirements related to change requests (CRs)
- Contribute in the roll-out of new releases and systems changes on production environment in coordination with development team and MS team
- Assist in the user acceptance testing (UAT) related to the new releases and systems changes
- Contribute in the Enterprise Applications vendors management by doing the required contracts renewal & licenses renewal
- Prepare the acceptance certificates for the services being provided by vendors in order to process their payments
- Supervise and monitor vendors’ performance in operations, maintenance and support
- Ensure that Enterprise Applications are able to deliver the required functionalities and performance within the available capacity and highlight any capacity requirements to planning team.
- Supervise the MS team to conduct periodic health checks and preventive maintenance
What Do I Need:
You will be required to have:-
- Bachelor Degree in Computer Science, IT or any related field
- Minimum 2-year experience in in relevant field
- Experience in Applications Operations is a must
- Knowledge of ITIL and its processes is a must
- ITIL V3 foundation certification is a plus
- Experience in software development (C#, Java, JavaScript, Web Services) is a plus
- Experience in complex SQL queries (Oracle & SQL Server)) is a plus
Those soft skills
You are also required to have the following soft skills:-
- Analytical thinking and problem solving
- Quick learner
- Creative
- Being collaborative/team player
- Ability to work in an environment of high growth and constant challenges.
- Ability to work in an environment of high growth and constant challenge.
- Strong knowledge sharing and knowledge transferring skills.
